How RPA has become BAU today


Imagine an office environment where every employee is engaged, a day’s work consists of employees putting their best foot forward as they engage themselves in truly significant tasks, and employee morale and performance are at an all-time high. An HR manager’s vision of Utopia? Not really!

With Robotic Process Automation (RPA), this scenario is closer than one might imagine. Just like the entry of machines sparked the industrial revolution in the early 18 th century and changed the dynamics of society forever or the 20 th century birthed the BPO phenomenon which transformed global economy, RPA is poised to change the business landscape as we currently know it.

Naysayers predict that this could have negative repercussions by causing an unprecedented number of layoffs. However, in workplaces that have embraced RPA, findings have been to the contrary. By taking care of the repetitive, the mundane and the mind-numbing, RPA humanizes the workplace, freeing up employees to focus on tasks that actually require human intervention.

So, what is RPA? An increasingly popular technology, RPA automates predictable business processes through software tools. Unlike traditional work-flow automation tools which are dependent on the software developer and entails heavy coding, RPA is configured on a set of rules rather than code, making it scalable and easy to implement.

Key characteristics of RPA implementation

Computer-coded software Unlike traditional methods of automation, RPA works on computer-coded software. This means that employees do not require any programming knowledge. Nor do they need to understand the technology behind the bot. Instead, the bot learns the human’s behaviour and employees only need to understand how to operate the system.

Cross-functional application Unlike legacy systems, RPA functions pretty much like a human would, making use of existing technologies in the organization. It can navigate existing ERP systems, work-flow tools or other service management tools with the ease of a seasoned employee. This agility and non-invasive characteristic, along with its user-friendly interface, ensures that RPA enjoys higher rates of adoption than traditional systems.

Seamless business operations Departmental silos pose a major challenge to most businesses, especially those that deal with large amounts of data. Information regarding one function of the business is not available across other functions, making it difficult for management to make cohesive decisions. With an enterprise-wide RPA implementation, information is accessible across the board, empowering decision-makers with the insight they need to make informed decisions.

Rules-based set-up Since RPA is rules-based, it necessitates the entire organization to define clear governance procedures. In the long term, this would enable better internal reporting and stronger business insight. Add to this the RPA’s superior reporting capabilities and you’re dealing with a technology that dramatically adds value to your business strategy.


Key benefits to employees

Inspires better performance The bot ‘observes’ and learns the know-how required to perform a particular task by gathering information from thousands of real-life case scenarios. Unlike traditional applications where humans need to figure out the technology, bots are intuitive and can prompt the human to function at a higher level.

Maximizes efficiency Bots reduce the likelihood of well … human errors. While employees may succumb to the boredom of carrying out repetitive tasks that do not engage them, bots excel at it. Moreover, RPA allows you to complete large volumes of work in a short span of time. Human beings are still required, although in a different and often, far more productive role.

Reduces operational costs Increased efficiency across the organization not only helps reduce overheads, but it also minimizes a company’s dependence on full-time employees, leading to overall savings and a stronger bottom line.

Job satisfaction among employees As bots take on the soul-deadening tasks, employees get to spend more time doing work that is stimulating and innovative. As the significance of their profile increases, employees get a sense of fulfillment from their job. Lower attrition means further savings from training and on- boarding new employees.


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