Key characteristics of RPA implementation
Computer-coded software
Unlike traditional methods of automation, RPA works on computer-coded software. This means that
employees do not require any programming knowledge. Nor do they need to
understand the technology behind the bot. Instead, the bot learns the human’s behaviour and
employees only need to understand how to operate the system.
Cross-functional application
Unlike legacy systems, RPA functions pretty much like a human would, making use of
existing technologies in the organization. It can navigate existing ERP systems, work-flow tools
or other service management tools with the ease of a seasoned employee. This agility and
non-invasive characteristic, along with its user-friendly interface, ensures that RPA enjoys
higher rates of adoption than traditional systems.
Seamless business operations
Departmental silos pose a major challenge to most businesses, especially those that deal with
large amounts of data. Information regarding one function of the business is not available
across other functions, making it difficult for management to make cohesive decisions. With an
enterprise-wide RPA implementation, information is accessible across the board, empowering
decision-makers with the insight they need to make informed decisions.
Rules-based set-up
Since RPA is rules-based, it necessitates the entire organization to define clear governance
procedures. In the long term, this would enable better internal reporting and stronger business
insight. Add to this the RPA’s superior reporting capabilities and you’re dealing with a
technology that dramatically adds value to your business strategy.
